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Boilers & Central Heating FAQS

Help & Advice Wed Aug 22

Boilers & Central Heating FAQS

Yes, every one of our engineers are fully qualified to work safely on all gas appliances. This is a legal requirement which any individual working on gas systems must have. Our company’s GAS SAFE registration number is 616847.

Yes – For £5 million public liability and for £10 million employers’ liability.

Yes we do. And we can power your new central heating system with gas, electric or warm-air – whatever is best for you and your home.

The growing popularity of “unvented” mains pressure hot water systems and “thermal stores” for providing hot water to showers has encouraged us to invest in the necessary skills and qualifications for our engineers to professionally install these systems.

No, not at all. Complete our short “Get a Quote” form and we will respond promptly.
We are always happy to help. In situations involving boiler faults, an engineer visit if often required to establish the cause of the problem and considerable time may have to be invested to identify the fault and propose a remedy. Consequently, depending on the nature of the problem, we are obliged to make a reasonable charge for our engineer’s expertise and time spent on identifying the problem that requires to be fixed. Please contact us for more details.
We have many flexible finance options available to suit every budget.
We aim to provide all Gillies Care customers with a fast, reliable and efficient service, and wherever possible, we will provide a same day service
No – customers are only charged for our engineer’s time. And our minimum charge provides for up to 60 minutes on-site.
We service and repair all gas appliances – but please note we are not service agents for all boiler manufacturers. Contact us to find out more or simply book a service call on-line. Please note, however, as most gas-fire suppliers provide an installation service, we don’t actually install gas fires.
Yes, we install new gas cookers, hobs and ovens. Due to health & safety reasons, we do notinstall second-hand appliances.
Yes – all or our engineers are fully qualified and experienced in the installation, servicing and repair of LPG appliances and systems.
AM appointments mean that our engineer will call between 08.15 hours and 13.00 hours. PM appointments are defined as a visit between 13.00 and 18.00 hours.
Only in the case of emergencies or in special circumstances.
Yes we do.  We offer a full expert design & installation service for all bathrooms and kitchens as well as finance packages to suit every budget.

If the answer to your question is not listed here – simply contact us and we promise a prompt response to your query.

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